Operations Manager - Coffee Shop & Restaurant (Surabaya)

Join a dynamic and growing coffee shop and restaurant in Surabaya as an Operations Manager! In this pivotal role, you will oversee daily operations, ensure seamless execution of Standard Operating Procedures (SOPs), and drive exceptional customer service to elevate the guest experience. As part of our team, you will have the opportunity to work in a vibrant and bustling environment, contributing to the success of our beloved Surabaya location.

Our coffee shop and restaurant is known for its warm atmosphere, high-quality coffee, and delicious Indonesian cuisine. We are committed to providing an exceptional dining experience for our customers, and we are looking for a dedicated and passionate Operations Manager to help us achieve our goals. With a focus on efficiency, quality, and customer satisfaction, we offer a rewarding career path for those who are eager to make a difference.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee daily operations, including staff scheduling, inventory management, and food and beverage preparation.
• Ensure seamless execution of Standard Operating Procedures (SOPs) to maintain high standards of quality and service.
• Drive exceptional customer service by addressing customer concerns, resolving issues, and ensuring a positive dining experience.
• Monitor and analyze sales data to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance operational efficiency and profitability.
• Train and mentor staff to ensure they are equipped with the necessary skills and knowledge to excel in their roles.
• Collaborate with the management team to develop and execute the restaurant's overall strategic plan.
• Ensure compliance with health and safety regulations, as well as food safety standards.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of experience in a managerial role within the food and beverage industry.
• Proven track record of successfully managing operations, staff, and customer service.
• Strong knowledge of inventory management, POS systems (e.g., Square, Toast), and restaurant management software.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian cuisine and coffee preparation methods.
• Certification in food safety and health regulations is a plus.

🛠️ Keahlian

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