Customer Service Representative (FinTech Campaign - Non-Voice)
Join Transcom as a Customer Service Representative (FinTech Campaign - Non-Voice) and become part of a dynamic team dedicated to delivering exceptional service in the financial technology sector. This role offers a unique opportunity to work in a non-voice environment while helping clients navigate the complexities of digital banking and financial services. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the forefront of FinTech innovations, ensuring our clients receive the highest level of support and satisfaction.
As a Customer Service Representative, you'll handle a wide range of customer inquiries, from account management to transaction issues, all while ensuring our clients feel valued and heard. This role is perfect for someone who thrives in a fast-paced, customer-centric environment and is eager to make a difference in the FinTech space.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints related to digital banking and financial services.
- Assist clients with account management, transactions, and other financial services.
- Provide exceptional customer service through various digital channels, including email, chat, and social media.
- Collaborate with the sales and marketing teams to promote our FinTech products and services.
- Monitor and analyze customer feedback to identify areas for improvement.
- Stay up-to-date with the latest trends and developments in the FinTech industry.
- Ensure all customer interactions are logged and documented accurately.
- Participate in team meetings and training sessions to maintain high service standards.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service, preferably in the financial services or FinTech industry.
- Strong communication skills, both written and verbal.
- Proficiency in using CRM software such as Salesforce or HubSpot.
- Familiarity with digital banking platforms and financial services.
- Ability to work in a fast-paced, team-oriented environment.
- Excellent problem-solving skills and a customer-centric approach.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Certification in customer service or related field is a plus.
🛠️ Keahlian
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