Front Desk Duty Manager - Luxury Hospitality Career at Tugu Hotel

Join Tugu Hotel, a beacon of luxury and cultural heritage in Jakarta, as we seek a dynamic Front Desk Duty Manager to elevate our guest experience. This role is perfect for a hospitality professional who embodies leadership, business acumen, and a passion for creating unforgettable moments for our guests. As the Front Desk Duty Manager, you will be the face of our hotel, ensuring seamless guest interactions, efficient operations, and a touch of luxury in every detail.

Tugu Hotel, a renowned name in Jakarta's hospitality scene, offers a unique blend of modern luxury and rich cultural heritage. Situated in the heart of Jakarta Raya, our hotel is a testament to our commitment to providing exceptional service and an unforgettable stay. In this role, you will manage a team of front desk staff, overseeing check-ins, check-outs, and guest inquiries with a smile. You will also be responsible for maintaining a high level of cleanliness and order in the lobby area, ensuring that our guests feel welcome and comfortable from the moment they arrive.

If you are a seasoned Front Desk Duty Manager with a proven track record in luxury hospitality, we invite you to join our team at Tugu Hotel. This is an exciting opportunity to be part of a hotel that values excellence, innovation, and the art of hospitality. Come and be a part of our journey to create memorable experiences for our guests.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise front desk staff to ensure high standards of service and guest satisfaction.
• Handle guest check-ins and check-outs efficiently, using our in-house Property Management System (PMS).
• Resolve guest inquiries and complaints promptly, ensuring a positive guest experience.
• Maintain a clean and orderly lobby area, adhering to our strict housekeeping standards.
• Monitor and manage front desk operations, including reservations, room assignments, and billing.
• Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
• Stay updated with industry trends and best practices in hospitality to continuously improve service quality.
• Ensure compliance with all hotel policies and procedures, as well as local regulations.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a front desk or similar role in luxury hospitality.
• Proven ability to manage and lead a team effectively.
• Strong communication and interpersonal skills to handle guest inquiries and complaints.
• Familiarity with Property Management System (PMS) software, such as Opera or Guestline.
• Excellent organizational and multitasking skills to manage daily operations efficiently.
• Knowledge of local regulations and industry standards in hospitality.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passion for luxury hospitality and a commitment to providing exceptional guest experiences.

🛠️ Keahlian

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